To maintain a safe and transparent environment, updating your personal profile attributes is subject to strict verification criteria:
- Updating an Email Address: To change your primary email address, you must submit a ticket to our Customer Support Team. For your privacy, you must provide your current registered email, your new email address, and a brief explanation for the update so we can log it securely.
- Updating Social Profiles: If you joined our platform using Facebook, Google, or Apple ID, any updates to your personal email address or core contact metrics must be updated directly inside your native Apple, Google, or Facebook profile settings.
- Legal Name or Address: Your registered name must always match your government-issued ID. If you have moved or legally changed your name, contact support and attach your supporting verification documents (such as a fresh utility bill or legal decree) to update your profile.